Privacy policy

Who handles your enquiry

CaneSupply is based in Ningbo, China and operates this website. For questions about this policy or your information, contact [email protected].

Information we collect

When you enquire, we receive the details you provide, such as your business name, country, contact name, work email, telephone number, product reference, quantities, timing and project notes. Files or drawings you email to us form part of that enquiry.

Our website and enquiry systems may also record technical details such as the submission date, page URL and IP address to operate the service, keep enquiry records and help investigate misuse.

How information is used

We use this information to respond, clarify requirements, prepare quotations, develop samples and fulfil orders, and maintain related business records. Submitting an enquiry does not by itself subscribe you to a marketing mailing list.

Service providers and manufacturing partners

Information needed to assess or fulfil your request may be shared with relevant manufacturing, logistics, hosting and email service providers. We limit sharing to what is needed for the enquiry or order. We do not sell your enquiry details.

Our team is based in China. Service providers or manufacturing partners may process information in other countries as part of providing their services.

Keeping information

We keep enquiry and transaction information for as long as reasonably needed to handle your request, maintain the business relationship, meet legal obligations or resolve disputes. Please avoid sending sensitive personal information that is unnecessary for your product enquiry.

Cookies and website operation

Website infrastructure and administrative tools may use cookies or similar technologies for functionality and security. The enquiry form is not an account-registration service. If optional analytics or marketing tools are introduced, the relevant information and any required choices will be provided.

Your requests

Depending on applicable law, you may request access, correction or deletion of personal information, or raise a concern about its use. Email us with enough information to identify the relevant enquiry. Some records may need to be retained for legal or transaction-related reasons.

Changes to this policy

We may update this page when our services or data-handling arrangements change. The date above identifies the current published version.